Returns

If you wish to return goods, POMPdeLUX gives you 14 days (from the day you receive your goods) to do so. If you want to return any goods, all you have to do is fill out the  return note included in your parcel,  attach the return label to your parcel and hand in your parcel at your national postal service. The delivery bag which you received your goods in may be used.

Please note that you must send any goods in return latest 14 days after you received them. Read more about Returns under Terms and Conditions. 

It’s important that goods are returned with labels and in the same condition as you received them – otherwise a refund is not possible.  

Returning/ EU-country:
1. Pack the item – The delivery bag which you received your goods in may be used.
2. Print the return note from My account . Fill it out and enclose it with the goods. Return note can also be find here. 
3. Attach the return label to your parcel – return label can be found here.

4. Hand in your return parcel at your national postal service.

If you want to return an item from an EU Country and you have printed the return label via the link above, we will deduct the shipping cost in your reimbursement. The return label has a value of EUR 14,99.

If you want to return a faulty item or an incorrectly supplied item, the return is free of charge if you use our prepaid return label. If you choose another way of returning the goods we will reimburse a maximum of EUR 14,99 in shipping fees.

Please note that you are responsible for the package/goods until we receive it/them. Make sure you keep the postal receipt and if possible, the tracking number.

Returning/ Non-EU Country:
1. Pack the item – The delivery bag which you received your goods in may be used.
2. Print the return note from My account. Fill it out and enclose it with the goods. 
3. You will pay the postage – however, we will refund a maximum of EUR 29,99 in shipping fees for the return of faulty items. 
4. Hand in your return parcel at your national postal service.

If you want to return a faulty item or an incorrectly supplied item, you have to pay the postage - we will however reimburse you a maximum of EUR 29,99 in shipping fees.

Please note that you are responsible for the package/goods until we receive it/them. Make sure you keep the postal receipt and if possible, the tracking number.

If you wish to return something from your order and buy new items, you have the option to create a new order with free postage within 14 days after you have received your order. Read more here.

PROMOTIONAL PRODUCTS

There is no warranty on ''Free Product - Promotional Products'', and we will not accept returns of these products or offer any kind of exchange.

Unfortunately we cannot offer exchanges of "Free Product - promotional products" from POMPdeLUX.
If you are returning the entire order, the “Free Product – promotional product” must also be returned. If you choose to keep the “Free Product – promotional product”, we reserve the right to deduct the product’s value from the amount reimbursed. If only part of the order is being returned and the conditions of the chosen “Free Product – promotional product” are no longer met, we also reserve the right to deduct any difference between the original value of the “Free Product – promotional product” and the new actual value.